Your order will be shipped to you fully insured. We urge all customers to inspect your packages for damage or tampering before receiving or signing for receipt.
When will Your Order Be Processed?
We process and ship orders Monday thru Friday 9am to 2pm Eastern Standard Time. Orders placed after 2pm EST will be processed the following business day.
When ordering online, your shopping cart will calculate an estimated shipping cost for the total order.
All orders are insured and shipped free via FedEx Priority Overnight or FedEx 2Day delivery service.
Following shipment, orders arrive in one or two business days (Monday through Friday).
Hatton Designs of London will only ship to a street address, not a P.O. Box address.
Signature requirements for delivery:
For orders totaling $1,000 or more, a signature is required, regardless of any waivers you may have with FedEx. For orders under $1,000, FedEx may require a signature.
Shipping to Alternate Addresses
As a security precaution to protect our customers against fraud, Hatton Designs of London will only ship your merchandise to the address associated with your credit card.
If you are unable to be available for signature on a weekday, we can arrange a Saturday delivery for an additional fee. Call 1-888-837-7926 and a Diamond and Jewelry consultant will arrange this for you.
If you have any questions, please feel free to contact our Customer Service department at customercare@hattondesigns.com or 1-888-837-7926.
Packaging of Set Rings
All rings we set will be placed in a tasteful jewelry box.
Understanding a Hatton Designs of London Appraisal
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An appraisal is a document stating the approximate retail replacement value of an item. It is calculated using current market data, which reflects typical retail prices, in addition to the cut, color, clarity, and carat weight of the gemstone(s), the weight of precious metal included in the item, and the craftsmanship of the item. Your appraisal ensures that in the case of loss, theft, or damage your insurance company will give you an equal replacement of your item. The more information contained in the appraisal, the better chance you have of receiving the exact replacement for that item. Your insurance agency can rely on this appraisal to calculate a coverage rate for your diamond or piece of fine jewelry.
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